In the News:
September 8, 2005, Article in AARP, Learning and Technology:
June 27, 2005, Kent Norman was a interviewed about computer rage on
June 24, 2005, Article in ABC NEWS:
May 18, 2005, Article in Voice of America News:
May 6, 2005, Spot on Good Morning America (ABC):
May 1, 2005, Article in The Washington Post:
May 1, 2005, Article in the Rochester Democrat and Chronicle:
Old News -->
See older news coverage of the phenomena of computer rage on the next page.
Rather than bottling up the frustration with technology and entering into "techno-frustration denial," we propose to let the user vent in safe, controlled, and vicarious ways.
These pages are devoted to methods of venting on the primary target of all of our frustration: the computer. Users have a right to express their feelings, their frustrations, and their rage. But the question is how to do it in a safe and satisfying way. We will be describing both proper and gratifying methods of hacking the keyboard in two, stringing up the mouse, and literally frying the computer. Stay tuned and/or check back later for recipes for aggression, "how to" instructional videos, and much, much more! Use the links below to find information on creative and safe ways of venting your frustrations with computers. We recommend "vicarious venting." Watch the videos and turn your anger into laugher! See the venting methods on the next page. Or visit other interesting sites for your venting pleasure.
Do you feel you may be suffering from computer rage? If so take our Computer Rage SURVEY!
The Results of the Survey:
You can see the results for the US Version of the survey. There were 1050 respondents. The results are shown as a Keynote presentation, "Computer Rage: Theory and Practice" (HTML). (PDF 469 KB).
We have now collected the results from over 3,300 respondents from around the world in several languages. Technical reports on these results will be forthcoming. You can also view some of the written responses that we have received by going to the links below:
Kent Norman is available for a number of types of presentations on the topic of computer rage. See the list of possible presentations.
The Laboratory for Automation Psychology and Decision Processes:
We have studied the cognitive aspects of human/computer interaction for the past 21 years in collaboration with the Human-Computer Interaction Laboratory here at the Univerisity of Maryland. From menu selection to operating systems, from usability testing to iterative design, from instructional technology to online surveys and data collection, we continue to do serious work on human/computer interaction, but we also have fun. Visit our lab website at lap.umd.edu.
For research on the aspects and causes of frustration, see the advocacy website for The New Computing.
Let us know what you think about computer rage. If you have comments, ideas, or contributions (e.g., images, movies, websites), please email them to firstname.lastname@example.org.
Disclaimer: All of the computers and computer equipment shown in various states of mutilation were either dead on arrival, obsolete, or really deserving punishment. We do not advocate the destruction of property or any acts of violence that might be injurious to self or others.