Some of these papers are available on-line. If so, there will be a link at the end of the citation denoting which format(s) it is in. Click on the link to download a copy.


Chin, J. P., Norman, K. L., & Shneiderman, B.  (1987).  Subjective user
   evaluation of CF PASCAL programming tools.  Technical Report
   (CAR-TR-304).  College Park, MD:  Human-Computer Interaction Laboratory,
   Center for Automation Research, University of Maryland.

Chin, J. P., Diehl, V. A. and Norman, K. L.  (1988).  Development of an
   instrument measuring user satisfaction of the human-computer interface.
   Proceedings of SIGCHI '88, (pp. 213-218), New York: ACM/SIGCHI.
   (pdf file)

Harper, B. D. & Norman, K. L. (1993). Improving User Satisfaction: The
   Questionnaire for User Interaction Satisfaction Version 5.5. Proceedings
   of the 1st Annual Mid-Atlantic Human Factors Conference, (pp. 224-228),
   Virginia Beach, VA. (pdf file)

Wallace, D. F. & Norman, K. L., & Plaisant, C.  (1988).  The American
   Voice And Robotics "Guardian: System: A Case Study In User Interface
   Usability Evaluation.  Technical Report (CAR-TR-392).  College Park, MD:
   Human-Computer Interaction Laboratory, Center for Automation Research,
   University of Maryland. (pdf file)

Slaughter, L. A., Harper, B. D. & Norman, K. L. (1994).  Assessing the
   Equivalence of Paper and On-line versions of the QUIS 5.5. Proceedings
   of the 2nd Annual Mid-Atlantic Human Factors Conference, (pp. 87-91),
   Washington, D.C.. (pdf file)

Harper, B., Slaughter, L., & Norman, K. (1997, November).  Questionnaire 
   administration via the WWW:  A validation and reliability study for a user 
   satisfaction questionnaire.  Paper presented at WebNet 97, Association for the 
   Advancement of Computing in Education, Toronto, Canada. (pdf file)


A semi-promotional article on the QUIS was written in 1990, and may shed some additional light on what the QUIS is and can do.

Notes on Analysis of QUIS Data: This note gives a number of suggestions on how to analyze the data and interpret results from the QUIS.

The QUIS 7.0 will run on any platform that supports a full implementation of JavaScript.

QUIS questions are answered with 0 to 9 ratings: positive adjectives anchor the right side and negative adjectives anchor the left. The QUIS has shown high validity and reliability, unlike many of the measures that have come before it. See Chin, Diehl, & Norman (1988) for information.

Questions and comments are encouraged. If you are interested in the QUIS, please contact Dr. Kent L. Norman at the address listed on the Contacts page.