Chin, J. P., Norman, K. L., & Shneiderman, B. (1987). Subjective user evaluation of CF PASCAL programming tools. Technical Report (CAR-TR-304). College Park, MD: Human-Computer Interaction Laboratory, Center for Automation Research, University of Maryland.
Chin, J. P., Diehl, V. A. and Norman, K. L. (1988). Development of an instrument measuring user satisfaction of the human-computer interface. Proceedings of SIGCHI '88, (pp. 213-218), New York: ACM/SIGCHI. (pdf file)
Harper, B. D. & Norman, K. L. (1993). Improving User Satisfaction: The Questionnaire for User Interaction Satisfaction Version 5.5. Proceedings of the 1st Annual Mid-Atlantic Human Factors Conference, (pp. 224-228), Virginia Beach, VA. (pdf file)
Wallace, D. F. & Norman, K. L., & Plaisant, C. (1988). The American Voice And Robotics "Guardian: System: A Case Study In User Interface Usability Evaluation. Technical Report (CAR-TR-392). College Park, MD: Human-Computer Interaction Laboratory, Center for Automation Research, University of Maryland. (pdf file)
Slaughter, L. A., Harper, B. D. & Norman, K. L. (1994). Assessing the Equivalence of Paper and On-line versions of the QUIS 5.5. Proceedings of the 2nd Annual Mid-Atlantic Human Factors Conference, (pp. 87-91), Washington, D.C.. (pdf file)
Harper, B., Slaughter, L., & Norman, K. (1997, November). Questionnaire administration via the WWW: A validation and reliability study for a user satisfaction questionnaire. Paper presented at WebNet 97, Association for the Advancement of Computing in Education, Toronto, Canada. (pdf file)
A semi-promotional article on the QUIS was written in 1990, and may shed some additional light on what the QUIS is and can do.
Notes on Analysis of QUIS Data: This note gives a number of suggestions on how to analyze the data and interpret results from the QUIS.
QUIS questions are answered with 0 to 9 ratings: positive adjectives anchor the right side and negative adjectives anchor the left. The QUIS has shown high validity and reliability, unlike many of the measures that have come before it. See Chin, Diehl, & Norman (1988) for information.
Questions and comments are encouraged. If you are interested in the QUIS, please contact Dr. Kent L. Norman at the address listed on the Contacts page.