About the QUIS, version 7.0

The Questionnaire for User Interaction Satisfaction (QUIS) is a tool developed by a multi-disciplinary team of researchers in the Human-Computer Interaction Lab (HCIL) at the University of Maryland at College Park. The QUIS was designed to assess users' subjective satisfaction with specific aspects of the human-computer interface. The QUIS team successfully addressed the reliability and validity problems found in other satisfaction measures, creating a measure that is highly reliable across many types of interfaces.

The QUIS 7.0 is the current version. It contains a demographic questionnaire, a measure of overall system satisfaction along six scales, and hierarchically organized measures of nine specific interface factors (screen factors, terminology and system feedback, learning factors, system capabilities, technical manuals, on-line tutorials, multimedia, teleconferencing, and software installation). Each area measures the users' overall satisfaction with that facet of the interface, as well as the factors that make up that facet, on a 9-point scale. The questionnaire is designed to be configured according to the needs of each interface analysis by including only the sections that are of interest to the user.

In addition to English, the QUIS 7.0 is currently available in the following languages: German, Italian, Portuguese (Brazilian), and Spanish.


The QUIS 7.0 packet includes:


Examples of the specific satisfaction scale questions:

5.4 Messages which appear on screen: confusing clear
1   2   3   4   5   6   7   8   9 NA

5.4.1 Instructions for commands or choice: confusing clear
1   2   3   4   5   6   7   8   9 NA